Dan McGhee`
16:06 24 Aug 17
Roberts has done numerous jobs for myself and family. They are all always very professional and knowledgeable. They always also take the time to answer all questions and explain things to you in a timely manner. This company does great work and they are good people too! I would definitely recommend them to anyone looking for a reputable company. I would give more than five stars if I could!!!read more
Luke Beeler
22:13 05 Oct 17
These guys did a great job getting a new AC installed when we were in a bind. Very knowledgeable and straight forward about our options. Explained the situation in an easy to understand manner and made the decision process very simple. Cannot say I was treated the same by other HVAC companies. I will recommend and use Roberts going forward.read more
Sandy McCullough
19:53 25 Feb 17
We hired Roberts' to replace an existing geothermal unit. They are very friendly, extremely knowledgeable, on time, and conscientious. They had to remove an existing furnace carrying it upstairs through tight quarters, through our kitchen, then carrying the new unit through the same tight quarters. There were 4 men here to remove the old furnace and to replace the new one. They did all this without scratching a wall, appliance, or floor. They have quality products, and do excellent work. I would highly recommend them!read more
Stuart Heitshusen
05:14 04 Sep 17
We have used Roberts twice, once for a repair at our previous residence, and another to purchase a new A/C system at our current home. Both times the technitions seemed knowledgeable and friendly.With the new A/C unit, Roberts calculated that our old 4-Ton Lennox R22 unit may have been a bit too large and suggested a Ruud 3.5-Ton, 13.5 SEER, R410a unit to aide with dehumidification. After doing some due diligence, we agreed to purchase the new unit and scheduled the installation for the next week. The two installers had the old unit pulled and the new unit installed in about six hours, even with having to thread the new lines through a finished basement ceiling (although one access hole had to be cut where the lines exit the basement). Installers were friendly and personable, and tolerated me looking over their shoulders the whole time. For you technical folks, they properly purged the system with dry nitrogen and evacuated the it down to 350 microns. Since it had been raining, they could only install a partial charge, but came back the next day to take their final readings and dial-in the final charge with the proper amount of refrigerant.Overall, we are pleased with the installation and were pleasantly surprised with the installation of a slightly better coil, done by Robert's at no extra cost to us. Apparently, the warehouse was out of standard-efficiency coils and Roberts substituted the high-efficiency version on their dime. With the better coil, we were able to achieve 14.0 SEER, putting us at the next higher level of efficiency which, in turn, qualified us for a slightly better rebate from Mid-American Energy.Roberts "checked all our boxes" and we have no qualms giving them our recommendation.read more
Steve Miller
07:05 06 Jun 17
Called Roberts @ 11 am and told them our AC was not working. It was a 90 degree day and I thought I would be told it would be a couple days before they could get here. I was blown away, they told me they would try and get here the same day, and that is EXACTLY what they did. Their tech had the problem diagnosed & repaired in no time. Good old fashioned service.read more
Mary Weaverling
22:10 23 Feb 18
We came home from vacation to a very cold house with leaking pipes from being frozen. The Roberts team was very efficient and completed installing a new furnace as well as re-plumbing a large area of our house in less than a day. My thanks goes out to Andy and his crew, Cory, Kyle and Ben. They are all hard workers and very knowledgeable.read more
pamela summers
16:14 13 Mar 18
Great job, reasonably priced. Roberts installed new water heater and gas furnace. Staff were polite, helpful and professional. HIghly recommend.
Ryan Brooks
14:19 06 Apr 18
Definitely recommend using Roberts Heating, Cooling and Plumbing. Great process and follow through. We had two properties in need of new furnace and air units. A bonus for us was we had some plumbing issues that needed to be addressed and they were able to take care of it while they were there. High Integrity company.read more
Barry Burrell
20:10 18 Apr 18
After having several quotes I am very pleased that I went with Roberts. Excellent service. They installed new heating and ac units in both our home and rental house. I would highly recommend them.
Jennifer Fee
22:55 24 Apr 18
We've depended on Roberts for years, so when we decided to do a total bathroom remodel, we knew we wanted to hire them. Pictured is the "before" and "after." Amazing, huh?! And it was done with the utmost professionalism, workmanship and attention to detail--on time and within budget! We couldn't be happier.read more
Mary Wacome
03:15 10 May 18
We called for a quote on a new air conditioner system, and after the salesman inspected our broken old compressor, he quoted a price that was very reasonable, and replacement of a furnace wasn't necessary. We set up a time for the installation for tomorrow. By lunch, installation was moved up to this afternoon. Three hours later we have air conditioning again. Installation was very good, and the gentleman doing the installation know what they're doing. Very pleasant experience.read more
Kathy Zehr
18:50 23 May 18
Roberts' staff is great! Friendly, efficient, prompt and thorough. We've used them several times for A/C installs and maintenance and plumbing issues. Highly recommend them!
Laurie M
21:58 05 Jun 18
Our luck, air quit working right before the Memorial Day weekend. Camper couldn't keep up, so called Roberts and Andy brought a portable AC unit for us to use. Alex and Ryan able to install two days later. They did an excellent job! Wonderful to work with!!read more
Tina Lynn
18:22 19 Jun 18
This company is Amazing! Awesome guys! Thanks Andy! They installed new air and furnace for us last year.Today they did some plumbing for us ! Definitely referring this company to folks! THANKS AGAIN!
Sarah Woo
17:23 22 Jun 18
Andy and his team were AMAZING! Our AC went out on Monday. After calling a couple of places who couldn't get into our home until Friday for a quote, Andy came out 15 minutes after I called him! We had a new AC put in on Friday. Great prices, and the install guys also went above and beyond by taking a 2nd look at the furnace while doing the install. They also looked at some other items to let us know what may be needed in the future.read more
Amahia Mallea
02:48 25 Jul 18
Grateful for prompt and professional service. After losing appliances to the flood, Andy Roberts and crew worked diligently to have our water heater installed in one day, our AC temporarily running, and our furnace and AC installed within a week. In a time of great need around the city, Roberts HCP really came through for us. Pleased with helpful, friendly and tidy staff.read more
Alexis Wood
23:46 25 Jul 18
If you are looking for someone to treat you like family and give it to you straight, these are your people!It had been recommended by another local company to replace our furnace because the needed repair would be $1400-1500. Andy showed up, made a call to find the part (and it was clear he had a solid relationship with the company providing the part), and provided a quote for significantly less. We later found out this competitor paid their service people sales commission so it was very advantageous for him to inflate the repair price to make a new unit sale.The next day Cory fixed us right up. And here is where is gets good! The door handle heading into the room with the furnace was loose. Cory just fixed it. How is that for amazing service and treating their customers like family.We will never call another heating/cooling company again!read more
Jesse Moreno
18:46 14 Sep 18
Can't thank Andy and Alex and staff for helping on our kitchen remodel. Very professional and courteous. Alex, Andy P, Corey and Chad all went out of their way to fix our issues. Cleaned up and our kitchen is back together again. Can't say enough about this locally owned company!! They will remain in our "contact" file!read more
Russ Johnson
01:42 15 Sep 18
I just recently had Roberts Heating & Cooling install a new furnace in my home. They are by far, in my opinion, the best that's out there. This install far exceeded my expectations! Sure easy to work with, from the estimate that Andy R. gave me to the installation completed by Andy P. and Marcus. The paid attention to every detail. Couldn't be more pleased with this company! Thanks guys!!!read more
Terry Miller
13:58 18 Sep 18
Andy and team are absolutely fantastic to work with. Not only is their pricing fair but their attention to customer satisfaction is amazing. If you're in the market for new equipment or service of existing, you will not find better. I highly recommend them.read more
Chris Parker
14:25 28 Sep 18
The whole team is absolutely wonderful to work with. They make a reminder call for seasonal checks, notify me when they are close to my home and are always courteous, professional and polite. We had trouble with our furnace last winter and they came immediately . Very happy with Roberts. Great companyread more
Sam johnson
11:19 19 Oct 18
The work was done on my furnace. I called Roberts on Monday saying that my furnace was not working they came out that same day and told me it was a board that was bad. They said they would be back the next day to fix it. It was not until Thursday when they did fix it. Also I looked up the prices on the parts they replaced and it was 300.00 for parts but they charged me 958.82 for all the work. I think that is just way overpriced!!! I will never go back to them ever!!!!! I tried to keep my money local and to a small company but I will never do that again. Very upset!!! Lesson learned..read more
Kimberly Davis
21:34 02 Oct 18
Installed new heat, AC, water heater and MSC plumbing. Arrived promptly, courteous. Enjoyed working with Andy R, Michelle and their techs. Very knowledgeable and great prices! Highly recommended!
Barbara Trieff
16:14 25 Oct 18
I have been a happy customer for over ten years. When I moved to my present home nine years ago, I had Roberts install a new furnace and a new air conditioner. I was happily surprised at the reasonable cost. Since then, I have them check each at the beginning of its season. They also have helped me with plumbing work. I definitely depend on them, and they always have made me happy! Kudos to all of them, maybe especially to Kory Kahrs who has done all the checkups in the last few years! Their customer service on the phone is wonderful! Five stars for sure!read more
Russ Johnson
19:01 17 Sep 18
I just recently had Roberts Heating & Cooling install a new furnace in my home. They are by far, in my opinion, the best that's out there. This install far exceeded my expectations! Sure easy to work with, from the estimate that Andy R. gave me to the installation completed by Andy P. and Marcus. They paid attention to every detail. Couldn't be more pleased with this company! Thanks guys!!!read more
Kevin Schlomer
17:19 28 Oct 18
We recently had our whole HVAC system replaced in the house we moved to, so this is my second experience replacing an HVAC system. I was very happy with Robert’s service and price. They are professional and do quality work and leave the house as clean as when they arrived. They had the whole system replaced and operational before the end of the work day. They are also very responsive to questions.We had three companies come out to bid for the project and I was most pleased with Robert’s. They are a trustworthy company that will sell what you need at a competitive price, and will not up sell to pad their profits.read more
Nancy Schmitt
16:47 06 Nov 18
What an awesome experience. This company contacted us to make an appointment to due an estimate. Follow up phone call to install and reminder phone call the day before to confirm. Day of installation arrived on time. Both guys were professional and install went smoothly. Demonstrated new thermostat, cleaned up and thanked us. Highly recommend this companyread more
Rebecca Clausen
00:24 09 Nov 18
Kudos to Roberts Heating in Carlisle. My furnace started making big, bad noises in the night so I turned it off. Even tho they were busy, they squeezed me in and got it fixed. I’m warm and toasty again. Turned out it was caused by a loose screw. Nice young man who got this figured out saved me a big repairread more
Sue Sorden
17:16 16 Nov 18
I have been extremely happy with all of my interactions with this company. Knowing nothing about plumbing or heating/cooling I am always completely at the mercy of others. They always make me feel comfortable. Last month they were here to do my furnace check up but I also got my ‘wobbly’ toilet tightened up as a bonus. Yesterday afternoon I had a problem with my garbage disposal. I called and told them what I had experienced and said I needed a new one. Immediately I was asked if I preferred to have them see if it could be fixed. (It is at least a decade old). I was asked that same question when he arrived this morning. I really appreciate the fact that they are trying to do what is best for my situation and not just sell me something. It was put in quickly and cleanly. As a big bonus (as far as I’m concerned) was how my dog was treated. She knows a good person when she meets him.read more
Barbara Willey
23:37 06 Dec 18
My new furnace and air conditioning unit were replaced today. I am so pleased with the care, consideration and professionalism that truly describe my experience from start to finish (evaluation of my very old furnace/ac, recommended replacement, and getting the job done). The installation was on time, neat, and carefully completed. I’m very happy (thank you Roberts!) and I highly recommend.read more
David Lee
13:52 18 Dec 18
We had a house fire back in May & over the course of 7 months our home had to be stripped down to the studs & everything replaced. We were very fortunate to have had Roberts company as our plumbing/heating/air conditioning contractor. Their work was perfect and provided great attention to detail. While everyone we encountered was professional, the guy that stood out the most was Chad. His demeanor was such that we truly consider him a friend. Very rare to consider a contractor a friend but we really enjoyed having him here. The fire was a devastating event & Chad put us at great ease. Thank you to Andy & the Crew from Roberts for work well done & for employing Chad. Great people!read more
Julie Brandt
21:57 19 Dec 18
Great company and people! We had new furnace and a/c units installed and Ben Myer and Andy Pratt couldn't have done a better job! We looked into a few different companies to compare prices, etc. and hands down Roberts had much better pricing. We are now using Roberts for our plumbing needs. You won't go wrong if you choose Roberts for your heating, cooling and plumbing needs! Exceptional service, reliable and timely!read more
Robin Gurwell
13:05 31 Jan 19
I have lived in my house for quite a few years and had problems with freezing pipes just about every one of them. Last year after another frozen pipe, I called Roberts and they came in and replaced the old plumbing, including the plumbing to my outside faucets. Even after going through this Polar vertex this year, and without even having to use any space heaters, no frozen pipes! I am thrilled! Thank you!!!read more
Annie R
16:16 20 Feb 19
Ultra fast and professional service. Our furnace went out during a snow storm and they promptly answered my after hours call and came out the same night. Ben was able the get our replacement part despite difficult circumstances and had us up and running quickly. Very reasonably priced for excellent skill and service. Best HVAC company I have ever worked with.read more
Jay Wilkerson
00:01 13 Mar 19
i took a chance on a referral and found a company who: 1- did what they said they would do, 2- are staffed with real live people who understand what it means to 'serve', and 3- have earned my trust..... from the very first phone call Robert's HCP have been up front and honest and always considerate. Other members of my family call Robert's now. Outstanding!read more
Tyler Hixson
14:38 15 Mar 19
If you are looking for exceptional service that is both done in a timely manner and done with top-notch quality, Roberts is the way to go! We had a new furnace, a/c unit, and water heater installed and had a great experience with Roberts. We had a couple of different places out to get bids and couldn't find anywhere else with a better deal. Before they could get out and replace our units, the furnace went out on a cold night. Their 24/7 service was wonderful! They answered my call and got out to my house with space heaters within an hour. Not only do you get quality service and the best price around, but you also get treated the way customers should. Roberts truly cares about you as not just a customer, but as if you were family. I plan on using them for all my heating, cooling & plumbing needs in the future. Highly Recommend!read more
Cory Frank
18:21 28 Mar 19
Roberts is the best at what they do! Have known Andy, Alex for a long time and have had them help me out many times. Recently a bathroom remodel and untimely hot water heater as well as fixed my furnace this last fall! Forget the rest go with the best call Roberts!!! Called them Monday this week they were here today and done!read more
Debbie Leydens
13:50 06 May 19
Alex had been out to our house over the past few years to charge up our old AC and this year is the one we got the news that we can't limp it along any more. We had a new system in place within a week and the guys who installed our new HVAC were very friendly, efficient, and professional. They did a great job, and cleaned up so well after the install! We're very happy with the service and equipment installed by Roberts!read more
Reen
23:04 06 May 19
Roberts Heating and cooling did a great job for us! They replaced our furnace and A/C In less than 2 days and left us no mess! Very kind courteous employees and owners! I would highly reccomend them to everyone!read more
Michelle Gould
21:46 03 Jun 19
Had a great experience from the sale to install. Very professional. The salesman was prepared when he made the quote. Wrote an estimate on site and left informational flyers for unit they were quoting. Installers showed up when expected, finished early, and cleaned up after the install. Top notch. I would definitely use this company againread more
Thai B
00:34 26 Jun 19
I have been using Roberts for years for various projects and service calls. They have always been prompt, the techs have always been professional, and they will tell it to you straight. When I put a new bathroom in years ago, they worked with me so I could save some costs. I took out the concrete, they installed all of pipes, I put the concrete back in and walls, and they installed the shower and toilet. Scheduling was smooth and absolutely no issues. A few years later I had them install some heat runs in the basement I finished. They charged me exactly what they quoted.Fast forward to today, I called them because the water heater in the family restaurant wasn't working and we were forced to close early. They had someone out within an hour, even though they were booked a week out. They were able to clean the faulty part and get me up in running in just a few minutes. I know some other companies would have said I need a whole new part.The best thing about their service, is if it something simple to correct, they will show you how to fix it. So you don't need to get another service charge for them to come out again for something so simple. They are looking out for you and not just about their bottom line.read more
Julia Griffin
13:47 13 Jul 19
Highly recommend Roberts! They've done a few projects for us this summer and have exceeded our expectations. Ben, Kyle and Marcus were all super patient with our questions, so kind to our kids and friendly dog, and went above and beyond to keep our home neat while they worked. We really appreciate that they were able to fix our air conditioner quickly on a super hot weekend! 🙂read more
JudyK Krewson
16:41 24 Jul 19
Once again I have had great service from Roberts. On Tues. I called stating I was having a plumbing problem plus could not get the water turned off. I was immediately put on the schedule for the day. Within a few minutes I had a call back stating he would stop by to get the water turned off and evaluate the situation. This he did plus determined I needed a new toilet and that he had a couple of other appointments but could get it ordered and come back later. All of this was accomplished that afternoon. Thank you to all at Roberts!read more
Jake Ramsey
16:05 02 Aug 19
My a/c went out on a Friday. Monday morning I started making calls for quotes. I was Recommended Roberts by colleagues at work. Robert’s was not only prompted to meet with me same day but also gave me a realistic price for what I needed. No pressure and no sales gimmicks. I really appreciate that. The team showed up and installed my new a/c unit on time and were very respectful of my house and dogs. They did a truly amazing job. First time customer but will definitely use them for future hvac and plumbing concerns. Thank your Roberts!read more
Thai B
00:34 26 Jun 19
I have been using Roberts for years for various projects and service calls. They have always been prompt, the techs have always been professional, and they will tell it to you straight. When I put a new bathroom in years ago, they worked with me so I could save some costs. I took out the concrete, they installed all of pipes, I put the concrete back in and walls, and they installed the shower and toilet. Scheduling was smooth and absolutely no issues. A few years later I had them install some heat runs in the basement I finished. They charged me exactly what they quoted.Fast forward to today, I called them because the water heater in the family restaurant wasn't working and we were forced to close early. They had someone out within an hour, even though they were booked a week out. They were able to clean the faulty part and get me up in running in just a few minutes. I know some other companies would have said I need a whole new part.The best thing about their service, is if it something simple to correct, they will show you how to fix it. So you don't need to get another service charge for them to come out again for something so simple. They are looking out for you and not just about their bottom line.read more
Richard O'Bannon
19:21 10 Oct 19
An hour and a half. That's how long it took for me to call, have a tech come out, replace the motor on my furnace and then leave. Fast, friendly and I didn't feel like I was getting screwed. Top notch service and would highly recommend.read more
Logan Mutchler
16:41 01 Oct 19
They came out to install a utility sink, quick and efficient and left the work area cleaner than when they arrived. I will definitely use them again.
Sandy Roozeboom
23:18 16 Oct 19
Great company and professional, skilled and friendly technicians. Ben, the tech that came out was knowledgeable and diagnosed my furnace problem which ended up having multiple issues. It was the last call of his day and he had to leave to get parts and come back to get it finished yet tonight. Gratefulful to have heat for the little ones.read more
ashley mickle
01:56 24 Oct 19
It was time to update our heating and cooling system and received a few estimates. Highly recommend Robert's! Robert's has serviced my units at my current place and my old house so they were definitely on the list of places to call. They were out to give the quote within a day and were available for the days to follow for when I had questions. There were no pushy sales pitches, just real honest affordable and competitive pricing. Once we made our decision they were in and out in a day and a half and you wouldn't have known they were here. I could already feel the difference with our furnace system the first day I came home. The guys were great to work with and we appreciate everything they did for us. We can not recommend them enough! Thank you Ben, Andy and Alex!read more
Terry Edwards
18:06 25 Oct 19
I highly recommend Roberts. Gave an up front cost and Corey was very personable and explained everything that needed to be done to my furnace. It now works like a brand new furnace. And price was very reasonable.read more
Terri Schlak
20:06 20 Dec 19
Best customer service ever! Fast, clean, friendly, professional, organized and great communication. Accommodated our specific needs with great quality, service and pricing too.
Karrie Larsen
21:20 22 Jan 20
Ben and his team did an outstanding job getting us taken care of!! We came home late at night from vacation to no heat in freezing temps. We knew it was time for a new HVAC anyway. Monday Ben came and took a look at our existing system. We got a new one ordered and by Wednesday it was installed and we had heat. We couldn't have asked for better customer service! Thank you!read more
Dallas Ulfers
18:19 06 Feb 20
Recently found we needed to locate a good, reasonably priced plumber. Asked for referrals from friends. We were referred to Roberts Heating, Cooling, Plumbing. Delighted we went with them! They were punctual and well informed of what our issue was. They kept me constantly apprised, not only of what they found the problem to be, but how they would approach the repair. They kept to their word and cleaned up after themselves. There were no surprises on the bill either- exactly what was quoted. They were very professional and polite the entire time. Thanks Ben!read more
Jeremy Holden
17:54 12 Feb 20
Ben at Roberts Heating and Cooling was amazing. I had called them as they were the ones that serviced my furnace for a home i just bought and i had a concern with my furnace blinking a red and green light. Being new to home ownership, I don't know anything when it comes to furnaces and heating. They were very friendly and quickly sent someone out. Upon arrival we found out it was user error and everything was fine but Ben pointed out something the real estate agent didn't mention to me in that the motor on my furnace was about to go out and he recommended that I get it replaced immediately. He walked me through everything and gave me an honest quote which it ended up being on the lower end (yay!). Ben then came back the very next morning and replaced it with the part and now everything is running smoothly and quietly. Ben, I can't thank you enough for all of your help and answering my dumb questions as a new home owner these things can be very scary. I would recommend Roberts to anyone and especially recommend Ben as he truly is an expert of his craft.read more
Marcy Pettyjohn
22:43 17 Feb 20
I have used Roberts several times in the past and have been completely satisfied with each job. An outside spigot had frozen and broken during the winter, but I did not realize it until the ground thawed this week. It was a Saturday afternoon, but Andy P was here within 30 minutes of my call. He showed me exactly what was needed and explained it thoroughly, then capped the waterline so that it was OK for the remainder of the weekend. On Monday, Michelle called to reconfirm that the time frame Andy P and I had discussed on Saturday was still convenient for my schedule. Monday afternoon Ben was punctual and courteous, and completed the repair in less than an hour. Both guys fully explained the repairs needed before any work was done, which I always appreciate. I highly recommend Roberts Heating, Cooling and Plumbing.read more
Ruth Herrick
17:34 18 Feb 20
Roberts did an amazing job with the remodel of our existing bathroom and installation of a new half bath. Great company and would highly recommend them. Thanks so much, Alex and Marcus for a job well done!read more
Steve Ellens
17:46 03 Mar 20
This company conducts business the right way. They are courteous, respectful, take the time to explain what repairs they will be doing, how and most importantly why. I was able to get in touch with the owner immediately who promptly gave me a quote with 24 hours. We then had the men out to fix my issues in the very next business day. Wow! Highly recommend using these guys for your heating and plumbing needs.read more
Travis Allen
16:19 04 Mar 20
The Roberts brother and Team are top notch. The work quality is nothing we have found anywhere else. I make one call and dont have to worry about anything. Work is done professionally and without issues. Great Job!read more
Craig Pope
15:36 02 Apr 20
Andy,Hey I just wanted to send you a quick note to say THANK YOU SO MUCH. It is a night and day difference from when our bathroom journey began= ). Alex and his crew (Marcus, and Kyle and drywall Jim and Diane) did such a great job at our house. Both bathrooms look amazing. It is nice to have not only working plumbing but plumbing that is finally up to code and not having leaks in our walls. Also Alex was great to work with dealing with my kids watching, asking to help and the questions they asked, he was always very nice to them I really appreciate that. I know this was a difficult remodel with all the DIY stuff they found. We are very happy with how they turned out!THANKS AGAIN!!!!Craig Pope and familyread more
Dan Claussen
17:30 27 Mar 20
We called Roberts to get a quote for a new furnace & AC unit. Andy was at our house within an hour! He was professional yet friendly & laid back which made us feel very comfortable. He laid out all our options and explained in details we understood what would be the best options for us and our house. It was so nice to not feel like he was just pressuring us into a sale like the other “golden” company that had been out previously. Roberts saved us thousands of dollars and we were more than happy to give a local family owned company our business. Roberts will be our go-to for any future needs and we highly recommend them to everyone we know!read more
Josh Schumacher
20:07 15 Apr 20
Roberts Heating, Cooling, and Plumbing was very easy to work with. Customer service was top-notch setting up financing and scheduling our service appointment. The work we had done with them was at a great value compared to other companies in the area, arrived on time, were done even earlier than expected, provided great work for us, and were very friendly. I've always had nothing but the best service with them!read more
Paul Gibson
23:46 07 May 20
We were visiting our daughter when she experienced problems with her A/C. Andy fixed the issue and did a full system check as well. His quick response was important since she is battling cancer. Andy’s compassion and professionalism were just what our family needed!read more
Dennis Bunch
02:15 20 May 20
We recently had Roberts Heating, Cooling and Plumbing install a new furnace and air conditioner and do some plumbing work for us. Andy came the day after we called, explained everything and gave us the cost of what we needed done. He was very knowledgeable, professional and down to earth. He explained everything thoroughly and answered all of our questions. The price he gave us was less than we expected. Alex and Kyle installed the unit and did the plumbing. They did a great job, were friendly, answered any questions we had, and got it all done in less time than we had anticipated. They also were very neat and cleaned everything up before they left. Having owned a small business ourselves, we appreciated working with a family-owned business. We would highly recommend Roberts for any of your heating, cooling or plumbing needs. We will definitely use them again when the need arises Thanks to Roberts for a great experience and we look forward to working with them in the future..read more
Tom Nelson
15:30 27 May 20
Roberts Plumbing has exceptional customer service and they exceed expectations when it comes to delivering a quality product. I had a water heater go out over a weekend and had same day response. Roberts has a professional and courteous team showing a focus on results. I highly recommend making this team your first call.read more
Ruston Sullivan
15:20 07 Jul 20
Thanks goes out to all the Roberts crew! We were so glad you came. They had brought a temporary/portable AC unit so we could survive. Good work, clean, friendly and great communicators. Looking forward to our new RUUD. It is already pushing cool air upstairs which is an improvement. Nice to have friendly, small town business to do the work.read more
Jennifer Fee
01:01 25 Apr 18
We've depended on Roberts for years, so when we decided to do a total bathroom remodel, we knew we wanted to hire them. Pictured is the "before" and "after." Amazing, huh?! And it was done with the utmost professionalism, workmanship and attention to detail--on time and within budget! We couldn't be happier.read more
kathy and tim meyer
19:51 31 Aug 20
Kyle and Cory were awesome. They worked quietly and were very respectful and considerate. They knew their product and worked hard. They cleaned up perfectly and were pleasant to visit with. We also met the owner, Andy and immediately liked him because he was honest and listened to our concerns. They gave us a fair price and we are extremely happy. They even liked my chocolate chip cookies. Thanks guys!read more
Kevin Down
17:46 24 Aug 20
Could not recommend Ben and the Roberts staff enough. We had an A/C issue on Sunday and he was there before noon the next day to not only diagnose, but quickly and correctly fixing the issue. Thanks again!read more
AnnaLise Manske
01:35 06 Sep 20
When our central air unit wasn’t working on a Saturday night, Ben came out to try and troubleshoot our problem. He was able to correct and get our AC working before he left. He was aware of the pandemic and wore a mask and took of his shoes. I would recommend Ben time and time again. He was personable, respectful and knowledgeable.read more
Jeremy Roehrick
01:19 06 Sep 20
We called Roberts Heating and Cooling at 6pm on Labor Day weekend and Ben answered the phone. He was at our house 15 minutes later and totally fixed our AC unit. He was conscientious about safety during the COVID-19 pandemic, wore a mask, took off shoes, and was extremely polite. Very personable technicians and took care of business in a swift and efficient manor. They will be our go-to heating and cooling specialists from this day on. Couldn’t be happier with the service we received!! Thanks again Ben!read more
Kimberly Baker
13:47 09 Oct 20
Amazing service! I would not call anyone else! Our water heater went out last winter and my husband was in the hospital. I didn't know who to call, but my husband had used them before and I found their business card on the refrigerator. I called, and they were helpful and kind, they came out right away and replaced it, under warranty within a few hours. They asked about my husband and his health. They remembered him from their first visit months before. Their service was outstanding, professional, and yet so personal. They saved us alot of money, and I'll never forget their kindness. Amazing team!read more
Mark Landry
16:13 31 Oct 20
About a month ago (Late September) my AC went out. Both our furnace and AC were original to the house and over 20 years old so I decided it was time to replace both. I called approximately 5 companies to provide estimates and fortunately Roberts had someone available later that afternoon.After enduring other 1.5-2 hour sales pitches from competitors, it was refreshing to deal with Roberts and get a no BS conversation and quote.Price - ExcellentProduct - ExcellentService - Excellent +++++I can't say enough good about these guys regarding service. The day I was quoted the new system they refilled my AC with coolant to get me by for the 6 days until they could do the install (really thankful as it was in the 90s that weekend).During the install.. the service techs were professional, clean and friendly. I mentioned I had some bad toilet valves (wont shut off, West Des Moines water) and was concerned because I wanted to tile the baths later that week. Literally 10 minutes later, two toilet valves were replaced (They wouldn't even accept payment for it). Nothing to do with the job.. but no better way to articulate how Roberts goes above and beyond.To sum it up.. if you are like me and appreciate good old fashion customer service.. then look no further than Roberts.read more
Bob Short
22:01 17 Nov 20
I needed a small pluming job done under my kitchen sink. 3 hours after I called, the job was done, no mess, friendly, professional service, reasonable price. I recommend them!
Roberts has done numerous jobs for myself and family. They are all always very professional and knowledgeable. They always also take the time to answer all questions and explain things to you in a timely manner. This company does great work and they are good people too! I would definitely recommend them to anyone looking for a reputable company. I would give more than five stars if I could!!!
Dan McGhee`
16:06 24 Aug 17
These guys did a great job getting a new AC installed when we were in a bind. Very knowledgeable and straight forward about our options. Explained the situation in an easy to understand manner and made the decision process very simple. Cannot say I was treated the same by other HVAC companies. I will recommend and use Roberts going forward.
Luke Beeler
22:13 05 Oct 17
We hired Roberts' to replace an existing geothermal unit. They are very friendly, extremely knowledgeable, on time, and conscientious. They had to remove an existing furnace carrying it upstairs through tight quarters, through our kitchen, then carrying the new unit through the same tight quarters. There were 4 men here to remove the old furnace and to replace the new one. They did all this without scratching a wall, appliance, or floor. They have quality products, and do excellent work. I would highly recommend them!
Sandy McCullough
19:53 25 Feb 17
We have used Roberts twice, once for a repair at our previous residence, and another to purchase a new A/C system at our current home. Both times the technitions seemed knowledgeable and friendly.With the new A/C unit, Roberts calculated that our old 4-Ton Lennox R22 unit may have been a bit too large and suggested a Ruud 3.5-Ton, 13.5 SEER, R410a unit to aide with dehumidification. After doing some due diligence, we agreed to purchase the new unit and scheduled the installation for the next week. The two installers had the old unit pulled and the new unit installed in about six hours, even with having to thread the new lines through a finished basement ceiling (although one access hole had to be cut where the lines exit the basement). Installers were friendly and personable, and tolerated me looking over their shoulders the whole time. For you technical folks, they properly purged the system with dry nitrogen and evacuated the it down to 350 microns. Since it had been raining, they could only install a partial charge, but came back the next day to take their final readings and dial-in the final charge with the proper amount of refrigerant.Overall, we are pleased with the installation and were pleasantly surprised with the installation of a slightly better coil, done by Robert's at no extra cost to us. Apparently, the warehouse was out of standard-efficiency coils and Roberts substituted the high-efficiency version on their dime. With the better coil, we were able to achieve 14.0 SEER, putting us at the next higher level of efficiency which, in turn, qualified us for a slightly better rebate from Mid-American Energy.Roberts "checked all our boxes" and we have no qualms giving them our recommendation.
Stuart Heitshusen
05:14 04 Sep 17
Called Roberts @ 11 am and told them our AC was not working. It was a 90 degree day and I thought I would be told it would be a couple days before they could get here. I was blown away, they told me they would try and get here the same day, and that is EXACTLY what they did. Their tech had the problem diagnosed & repaired in no time. Good old fashioned service.
Steve Miller
07:05 06 Jun 17
We came home from vacation to a very cold house with leaking pipes from being frozen. The Roberts team was very efficient and completed installing a new furnace as well as re-plumbing a large area of our house in less than a day. My thanks goes out to Andy and his crew, Cory, Kyle and Ben. They are all hard workers and very knowledgeable.
Mary Weaverling
22:10 23 Feb 18
Great job, reasonably priced. Roberts installed new water heater and gas furnace. Staff were polite, helpful and professional. HIghly recommend.
pamela summers
16:14 13 Mar 18
Definitely recommend using Roberts Heating, Cooling and Plumbing. Great process and follow through. We had two properties in need of new furnace and air units. A bonus for us was we had some plumbing issues that needed to be addressed and they were able to take care of it while they were there. High Integrity company.
Ryan Brooks
14:19 06 Apr 18
After having several quotes I am very pleased that I went with Roberts. Excellent service. They installed new heating and ac units in both our home and rental house. I would highly recommend them.
Barry Burrell
20:10 18 Apr 18
We've depended on Roberts for years, so when we decided to do a total bathroom remodel, we knew we wanted to hire them. Pictured is the "before" and "after." Amazing, huh?! And it was done with the utmost professionalism, workmanship and attention to detail--on time and within budget! We couldn't be happier.
Jennifer Fee
22:55 24 Apr 18
We called for a quote on a new air conditioner system, and after the salesman inspected our broken old compressor, he quoted a price that was very reasonable, and replacement of a furnace wasn't necessary. We set up a time for the installation for tomorrow. By lunch, installation was moved up to this afternoon. Three hours later we have air conditioning again. Installation was very good, and the gentleman doing the installation know what they're doing. Very pleasant experience.
Mary Wacome
03:15 10 May 18
Roberts' staff is great! Friendly, efficient, prompt and thorough. We've used them several times for A/C installs and maintenance and plumbing issues. Highly recommend them!
Kathy Zehr
18:50 23 May 18
Our luck, air quit working right before the Memorial Day weekend. Camper couldn't keep up, so called Roberts and Andy brought a portable AC unit for us to use. Alex and Ryan able to install two days later. They did an excellent job! Wonderful to work with!!
Laurie M
21:58 05 Jun 18
This company is Amazing! Awesome guys! Thanks Andy! They installed new air and furnace for us last year.Today they did some plumbing for us ! Definitely referring this company to folks! THANKS AGAIN!
Tina Lynn
18:22 19 Jun 18
Andy and his team were AMAZING! Our AC went out on Monday. After calling a couple of places who couldn't get into our home until Friday for a quote, Andy came out 15 minutes after I called him! We had a new AC put in on Friday. Great prices, and the install guys also went above and beyond by taking a 2nd look at the furnace while doing the install. They also looked at some other items to let us know what may be needed in the future.
Sarah Woo
17:23 22 Jun 18
Grateful for prompt and professional service. After losing appliances to the flood, Andy Roberts and crew worked diligently to have our water heater installed in one day, our AC temporarily running, and our furnace and AC installed within a week. In a time of great need around the city, Roberts HCP really came through for us. Pleased with helpful, friendly and tidy staff.
Amahia Mallea
02:48 25 Jul 18
If you are looking for someone to treat you like family and give it to you straight, these are your people!It had been recommended by another local company to replace our furnace because the needed repair would be $1400-1500. Andy showed up, made a call to find the part (and it was clear he had a solid relationship with the company providing the part), and provided a quote for significantly less. We later found out this competitor paid their service people sales commission so it was very advantageous for him to inflate the repair price to make a new unit sale.The next day Cory fixed us right up. And here is where is gets good! The door handle heading into the room with the furnace was loose. Cory just fixed it. How is that for amazing service and treating their customers like family.We will never call another heating/cooling company again!
Alexis Wood
23:46 25 Jul 18
Can't thank Andy and Alex and staff for helping on our kitchen remodel. Very professional and courteous. Alex, Andy P, Corey and Chad all went out of their way to fix our issues. Cleaned up and our kitchen is back together again. Can't say enough about this locally owned company!! They will remain in our "contact" file!
Jesse Moreno
18:46 14 Sep 18
I just recently had Roberts Heating & Cooling install a new furnace in my home. They are by far, in my opinion, the best that's out there. This install far exceeded my expectations! Sure easy to work with, from the estimate that Andy R. gave me to the installation completed by Andy P. and Marcus. The paid attention to every detail. Couldn't be more pleased with this company! Thanks guys!!!
Russ Johnson
01:42 15 Sep 18
Andy and team are absolutely fantastic to work with. Not only is their pricing fair but their attention to customer satisfaction is amazing. If you're in the market for new equipment or service of existing, you will not find better. I highly recommend them.
Terry Miller
13:58 18 Sep 18
The whole team is absolutely wonderful to work with. They make a reminder call for seasonal checks, notify me when they are close to my home and are always courteous, professional and polite. We had trouble with our furnace last winter and they came immediately . Very happy with Roberts. Great company
Chris Parker
14:25 28 Sep 18
The work was done on my furnace. I called Roberts on Monday saying that my furnace was not working they came out that same day and told me it was a board that was bad. They said they would be back the next day to fix it. It was not until Thursday when they did fix it. Also I looked up the prices on the parts they replaced and it was 300.00 for parts but they charged me 958.82 for all the work. I think that is just way overpriced!!! I will never go back to them ever!!!!! I tried to keep my money local and to a small company but I will never do that again. Very upset!!! Lesson learned..
Sam johnson
11:19 19 Oct 18
Installed new heat, AC, water heater and MSC plumbing. Arrived promptly, courteous. Enjoyed working with Andy R, Michelle and their techs. Very knowledgeable and great prices! Highly recommended!
Kimberly Davis
21:34 02 Oct 18
I have been a happy customer for over ten years. When I moved to my present home nine years ago, I had Roberts install a new furnace and a new air conditioner. I was happily surprised at the reasonable cost. Since then, I have them check each at the beginning of its season. They also have helped me with plumbing work. I definitely depend on them, and they always have made me happy! Kudos to all of them, maybe especially to Kory Kahrs who has done all the checkups in the last few years! Their customer service on the phone is wonderful! Five stars for sure!
Barbara Trieff
16:14 25 Oct 18
I just recently had Roberts Heating & Cooling install a new furnace in my home. They are by far, in my opinion, the best that's out there. This install far exceeded my expectations! Sure easy to work with, from the estimate that Andy R. gave me to the installation completed by Andy P. and Marcus. They paid attention to every detail. Couldn't be more pleased with this company! Thanks guys!!!
Russ Johnson
19:01 17 Sep 18
We recently had our whole HVAC system replaced in the house we moved to, so this is my second experience replacing an HVAC system. I was very happy with Robert’s service and price. They are professional and do quality work and leave the house as clean as when they arrived. They had the whole system replaced and operational before the end of the work day. They are also very responsive to questions.We had three companies come out to bid for the project and I was most pleased with Robert’s. They are a trustworthy company that will sell what you need at a competitive price, and will not up sell to pad their profits.
Kevin Schlomer
17:19 28 Oct 18
What an awesome experience. This company contacted us to make an appointment to due an estimate. Follow up phone call to install and reminder phone call the day before to confirm. Day of installation arrived on time. Both guys were professional and install went smoothly. Demonstrated new thermostat, cleaned up and thanked us. Highly recommend this company
Nancy Schmitt
16:47 06 Nov 18
Kudos to Roberts Heating in Carlisle. My furnace started making big, bad noises in the night so I turned it off. Even tho they were busy, they squeezed me in and got it fixed. I’m warm and toasty again. Turned out it was caused by a loose screw. Nice young man who got this figured out saved me a big repair
Rebecca Clausen
00:24 09 Nov 18
I have been extremely happy with all of my interactions with this company. Knowing nothing about plumbing or heating/cooling I am always completely at the mercy of others. They always make me feel comfortable. Last month they were here to do my furnace check up but I also got my ‘wobbly’ toilet tightened up as a bonus. Yesterday afternoon I had a problem with my garbage disposal. I called and told them what I had experienced and said I needed a new one. Immediately I was asked if I preferred to have them see if it could be fixed. (It is at least a decade old). I was asked that same question when he arrived this morning. I really appreciate the fact that they are trying to do what is best for my situation and not just sell me something. It was put in quickly and cleanly. As a big bonus (as far as I’m concerned) was how my dog was treated. She knows a good person when she meets him.
Sue Sorden
17:16 16 Nov 18
My new furnace and air conditioning unit were replaced today. I am so pleased with the care, consideration and professionalism that truly describe my experience from start to finish (evaluation of my very old furnace/ac, recommended replacement, and getting the job done). The installation was on time, neat, and carefully completed. I’m very happy (thank you Roberts!) and I highly recommend.
Barbara Willey
23:37 06 Dec 18
We had a house fire back in May & over the course of 7 months our home had to be stripped down to the studs & everything replaced. We were very fortunate to have had Roberts company as our plumbing/heating/air conditioning contractor. Their work was perfect and provided great attention to detail. While everyone we encountered was professional, the guy that stood out the most was Chad. His demeanor was such that we truly consider him a friend. Very rare to consider a contractor a friend but we really enjoyed having him here. The fire was a devastating event & Chad put us at great ease. Thank you to Andy & the Crew from Roberts for work well done & for employing Chad. Great people!
David Lee
13:52 18 Dec 18
Great company and people! We had new furnace and a/c units installed and Ben Myer and Andy Pratt couldn't have done a better job! We looked into a few different companies to compare prices, etc. and hands down Roberts had much better pricing. We are now using Roberts for our plumbing needs. You won't go wrong if you choose Roberts for your heating, cooling and plumbing needs! Exceptional service, reliable and timely!
Julie Brandt
21:57 19 Dec 18
I have lived in my house for quite a few years and had problems with freezing pipes just about every one of them. Last year after another frozen pipe, I called Roberts and they came in and replaced the old plumbing, including the plumbing to my outside faucets. Even after going through this Polar vertex this year, and without even having to use any space heaters, no frozen pipes! I am thrilled! Thank you!!!
Robin Gurwell
13:05 31 Jan 19
Ultra fast and professional service. Our furnace went out during a snow storm and they promptly answered my after hours call and came out the same night. Ben was able the get our replacement part despite difficult circumstances and had us up and running quickly. Very reasonably priced for excellent skill and service. Best HVAC company I have ever worked with.
Annie R
16:16 20 Feb 19
i took a chance on a referral and found a company who: 1- did what they said they would do, 2- are staffed with real live people who understand what it means to 'serve', and 3- have earned my trust..... from the very first phone call Robert's HCP have been up front and honest and always considerate. Other members of my family call Robert's now. Outstanding!
Jay Wilkerson
00:01 13 Mar 19
If you are looking for exceptional service that is both done in a timely manner and done with top-notch quality, Roberts is the way to go! We had a new furnace, a/c unit, and water heater installed and had a great experience with Roberts. We had a couple of different places out to get bids and couldn't find anywhere else with a better deal. Before they could get out and replace our units, the furnace went out on a cold night. Their 24/7 service was wonderful! They answered my call and got out to my house with space heaters within an hour. Not only do you get quality service and the best price around, but you also get treated the way customers should. Roberts truly cares about you as not just a customer, but as if you were family. I plan on using them for all my heating, cooling & plumbing needs in the future. Highly Recommend!
Tyler Hixson
14:38 15 Mar 19
Roberts is the best at what they do! Have known Andy, Alex for a long time and have had them help me out many times. Recently a bathroom remodel and untimely hot water heater as well as fixed my furnace this last fall! Forget the rest go with the best call Roberts!!! Called them Monday this week they were here today and done!
Cory Frank
18:21 28 Mar 19
Alex had been out to our house over the past few years to charge up our old AC and this year is the one we got the news that we can't limp it along any more. We had a new system in place within a week and the guys who installed our new HVAC were very friendly, efficient, and professional. They did a great job, and cleaned up so well after the install! We're very happy with the service and equipment installed by Roberts!
Debbie Leydens
13:50 06 May 19
Roberts Heating and cooling did a great job for us! They replaced our furnace and A/C In less than 2 days and left us no mess! Very kind courteous employees and owners! I would highly reccomend them to everyone!
Reen
23:04 06 May 19
Had a great experience from the sale to install. Very professional. The salesman was prepared when he made the quote. Wrote an estimate on site and left informational flyers for unit they were quoting. Installers showed up when expected, finished early, and cleaned up after the install. Top notch. I would definitely use this company again
Michelle Gould
21:46 03 Jun 19
I have been using Roberts for years for various projects and service calls. They have always been prompt, the techs have always been professional, and they will tell it to you straight. When I put a new bathroom in years ago, they worked with me so I could save some costs. I took out the concrete, they installed all of pipes, I put the concrete back in and walls, and they installed the shower and toilet. Scheduling was smooth and absolutely no issues. A few years later I had them install some heat runs in the basement I finished. They charged me exactly what they quoted.Fast forward to today, I called them because the water heater in the family restaurant wasn't working and we were forced to close early. They had someone out within an hour, even though they were booked a week out. They were able to clean the faulty part and get me up in running in just a few minutes. I know some other companies would have said I need a whole new part.The best thing about their service, is if it something simple to correct, they will show you how to fix it. So you don't need to get another service charge for them to come out again for something so simple. They are looking out for you and not just about their bottom line.
Thai B
00:34 26 Jun 19
Highly recommend Roberts! They've done a few projects for us this summer and have exceeded our expectations. Ben, Kyle and Marcus were all super patient with our questions, so kind to our kids and friendly dog, and went above and beyond to keep our home neat while they worked. We really appreciate that they were able to fix our air conditioner quickly on a super hot weekend! :)
Julia Griffin
13:47 13 Jul 19
Once again I have had great service from Roberts. On Tues. I called stating I was having a plumbing problem plus could not get the water turned off. I was immediately put on the schedule for the day. Within a few minutes I had a call back stating he would stop by to get the water turned off and evaluate the situation. This he did plus determined I needed a new toilet and that he had a couple of other appointments but could get it ordered and come back later. All of this was accomplished that afternoon. Thank you to all at Roberts!
JudyK Krewson
16:41 24 Jul 19
My a/c went out on a Friday. Monday morning I started making calls for quotes. I was Recommended Roberts by colleagues at work. Robert’s was not only prompted to meet with me same day but also gave me a realistic price for what I needed. No pressure and no sales gimmicks. I really appreciate that. The team showed up and installed my new a/c unit on time and were very respectful of my house and dogs. They did a truly amazing job. First time customer but will definitely use them for future hvac and plumbing concerns. Thank your Roberts!
Jake Ramsey
16:05 02 Aug 19
I have been using Roberts for years for various projects and service calls. They have always been prompt, the techs have always been professional, and they will tell it to you straight. When I put a new bathroom in years ago, they worked with me so I could save some costs. I took out the concrete, they installed all of pipes, I put the concrete back in and walls, and they installed the shower and toilet. Scheduling was smooth and absolutely no issues. A few years later I had them install some heat runs in the basement I finished. They charged me exactly what they quoted.Fast forward to today, I called them because the water heater in the family restaurant wasn't working and we were forced to close early. They had someone out within an hour, even though they were booked a week out. They were able to clean the faulty part and get me up in running in just a few minutes. I know some other companies would have said I need a whole new part.The best thing about their service, is if it something simple to correct, they will show you how to fix it. So you don't need to get another service charge for them to come out again for something so simple. They are looking out for you and not just about their bottom line.
Thai B
00:34 26 Jun 19
An hour and a half. That's how long it took for me to call, have a tech come out, replace the motor on my furnace and then leave. Fast, friendly and I didn't feel like I was getting screwed. Top notch service and would highly recommend.
Richard O'Bannon
19:21 10 Oct 19
They came out to install a utility sink, quick and efficient and left the work area cleaner than when they arrived. I will definitely use them again.
Logan Mutchler
16:41 01 Oct 19
Great company and professional, skilled and friendly technicians. Ben, the tech that came out was knowledgeable and diagnosed my furnace problem which ended up having multiple issues. It was the last call of his day and he had to leave to get parts and come back to get it finished yet tonight. Gratefulful to have heat for the little ones.
Sandy Roozeboom
23:18 16 Oct 19
It was time to update our heating and cooling system and received a few estimates. Highly recommend Robert's! Robert's has serviced my units at my current place and my old house so they were definitely on the list of places to call. They were out to give the quote within a day and were available for the days to follow for when I had questions. There were no pushy sales pitches, just real honest affordable and competitive pricing. Once we made our decision they were in and out in a day and a half and you wouldn't have known they were here. I could already feel the difference with our furnace system the first day I came home. The guys were great to work with and we appreciate everything they did for us. We can not recommend them enough! Thank you Ben, Andy and Alex!
ashley mickle
01:56 24 Oct 19
I highly recommend Roberts. Gave an up front cost and Corey was very personable and explained everything that needed to be done to my furnace. It now works like a brand new furnace. And price was very reasonable.
Terry Edwards
18:06 25 Oct 19
Best customer service ever! Fast, clean, friendly, professional, organized and great communication. Accommodated our specific needs with great quality, service and pricing too.
Terri Schlak
20:06 20 Dec 19
Ben and his team did an outstanding job getting us taken care of!! We came home late at night from vacation to no heat in freezing temps. We knew it was time for a new HVAC anyway. Monday Ben came and took a look at our existing system. We got a new one ordered and by Wednesday it was installed and we had heat. We couldn't have asked for better customer service! Thank you!
Karrie Larsen
21:20 22 Jan 20
Recently found we needed to locate a good, reasonably priced plumber. Asked for referrals from friends. We were referred to Roberts Heating, Cooling, Plumbing. Delighted we went with them! They were punctual and well informed of what our issue was. They kept me constantly apprised, not only of what they found the problem to be, but how they would approach the repair. They kept to their word and cleaned up after themselves. There were no surprises on the bill either- exactly what was quoted. They were very professional and polite the entire time. Thanks Ben!
Dallas Ulfers
18:19 06 Feb 20
Ben at Roberts Heating and Cooling was amazing. I had called them as they were the ones that serviced my furnace for a home i just bought and i had a concern with my furnace blinking a red and green light. Being new to home ownership, I don't know anything when it comes to furnaces and heating. They were very friendly and quickly sent someone out. Upon arrival we found out it was user error and everything was fine but Ben pointed out something the real estate agent didn't mention to me in that the motor on my furnace was about to go out and he recommended that I get it replaced immediately. He walked me through everything and gave me an honest quote which it ended up being on the lower end (yay!). Ben then came back the very next morning and replaced it with the part and now everything is running smoothly and quietly. Ben, I can't thank you enough for all of your help and answering my dumb questions as a new home owner these things can be very scary. I would recommend Roberts to anyone and especially recommend Ben as he truly is an expert of his craft.
Jeremy Holden
17:54 12 Feb 20
I have used Roberts several times in the past and have been completely satisfied with each job. An outside spigot had frozen and broken during the winter, but I did not realize it until the ground thawed this week. It was a Saturday afternoon, but Andy P was here within 30 minutes of my call. He showed me exactly what was needed and explained it thoroughly, then capped the waterline so that it was OK for the remainder of the weekend. On Monday, Michelle called to reconfirm that the time frame Andy P and I had discussed on Saturday was still convenient for my schedule. Monday afternoon Ben was punctual and courteous, and completed the repair in less than an hour. Both guys fully explained the repairs needed before any work was done, which I always appreciate. I highly recommend Roberts Heating, Cooling and Plumbing.
Marcy Pettyjohn
22:43 17 Feb 20
Roberts did an amazing job with the remodel of our existing bathroom and installation of a new half bath. Great company and would highly recommend them. Thanks so much, Alex and Marcus for a job well done!
Ruth Herrick
17:34 18 Feb 20
This company conducts business the right way. They are courteous, respectful, take the time to explain what repairs they will be doing, how and most importantly why. I was able to get in touch with the owner immediately who promptly gave me a quote with 24 hours. We then had the men out to fix my issues in the very next business day. Wow! Highly recommend using these guys for your heating and plumbing needs.
Steve Ellens
17:46 03 Mar 20
The Roberts brother and Team are top notch. The work quality is nothing we have found anywhere else. I make one call and dont have to worry about anything. Work is done professionally and without issues. Great Job!
Travis Allen
16:19 04 Mar 20
Andy,Hey I just wanted to send you a quick note to say THANK YOU SO MUCH. It is a night and day difference from when our bathroom journey began= ). Alex and his crew (Marcus, and Kyle and drywall Jim and Diane) did such a great job at our house. Both bathrooms look amazing. It is nice to have not only working plumbing but plumbing that is finally up to code and not having leaks in our walls. Also Alex was great to work with dealing with my kids watching, asking to help and the questions they asked, he was always very nice to them I really appreciate that. I know this was a difficult remodel with all the DIY stuff they found. We are very happy with how they turned out!THANKS AGAIN!!!!Craig Pope and family
Craig Pope
15:36 02 Apr 20
We called Roberts to get a quote for a new furnace & AC unit. Andy was at our house within an hour! He was professional yet friendly & laid back which made us feel very comfortable. He laid out all our options and explained in details we understood what would be the best options for us and our house. It was so nice to not feel like he was just pressuring us into a sale like the other “golden” company that had been out previously. Roberts saved us thousands of dollars and we were more than happy to give a local family owned company our business. Roberts will be our go-to for any future needs and we highly recommend them to everyone we know!
Dan Claussen
17:30 27 Mar 20
Roberts Heating, Cooling, and Plumbing was very easy to work with. Customer service was top-notch setting up financing and scheduling our service appointment. The work we had done with them was at a great value compared to other companies in the area, arrived on time, were done even earlier than expected, provided great work for us, and were very friendly. I've always had nothing but the best service with them!
Josh Schumacher
20:07 15 Apr 20
We were visiting our daughter when she experienced problems with her A/C. Andy fixed the issue and did a full system check as well. His quick response was important since she is battling cancer. Andy’s compassion and professionalism were just what our family needed!
Paul Gibson
23:46 07 May 20
We recently had Roberts Heating, Cooling and Plumbing install a new furnace and air conditioner and do some plumbing work for us. Andy came the day after we called, explained everything and gave us the cost of what we needed done. He was very knowledgeable, professional and down to earth. He explained everything thoroughly and answered all of our questions. The price he gave us was less than we expected. Alex and Kyle installed the unit and did the plumbing. They did a great job, were friendly, answered any questions we had, and got it all done in less time than we had anticipated. They also were very neat and cleaned everything up before they left. Having owned a small business ourselves, we appreciated working with a family-owned business. We would highly recommend Roberts for any of your heating, cooling or plumbing needs. We will definitely use them again when the need arises Thanks to Roberts for a great experience and we look forward to working with them in the future..
Dennis Bunch
02:15 20 May 20
Roberts Plumbing has exceptional customer service and they exceed expectations when it comes to delivering a quality product. I had a water heater go out over a weekend and had same day response. Roberts has a professional and courteous team showing a focus on results. I highly recommend making this team your first call.
Tom Nelson
15:30 27 May 20
Thanks goes out to all the Roberts crew! We were so glad you came. They had brought a temporary/portable AC unit so we could survive. Good work, clean, friendly and great communicators. Looking forward to our new RUUD. It is already pushing cool air upstairs which is an improvement. Nice to have friendly, small town business to do the work.
Ruston Sullivan
15:20 07 Jul 20
We've depended on Roberts for years, so when we decided to do a total bathroom remodel, we knew we wanted to hire them. Pictured is the "before" and "after." Amazing, huh?! And it was done with the utmost professionalism, workmanship and attention to detail--on time and within budget! We couldn't be happier.
Jennifer Fee
01:01 25 Apr 18
Kyle and Cory were awesome. They worked quietly and were very respectful and considerate. They knew their product and worked hard. They cleaned up perfectly and were pleasant to visit with. We also met the owner, Andy and immediately liked him because he was honest and listened to our concerns. They gave us a fair price and we are extremely happy. They even liked my chocolate chip cookies. Thanks guys!
kathy and tim meyer
19:51 31 Aug 20
Could not recommend Ben and the Roberts staff enough. We had an A/C issue on Sunday and he was there before noon the next day to not only diagnose, but quickly and correctly fixing the issue. Thanks again!
Kevin Down
17:46 24 Aug 20
When our central air unit wasn’t working on a Saturday night, Ben came out to try and troubleshoot our problem. He was able to correct and get our AC working before he left. He was aware of the pandemic and wore a mask and took of his shoes. I would recommend Ben time and time again. He was personable, respectful and knowledgeable.
AnnaLise Manske
01:35 06 Sep 20
We called Roberts Heating and Cooling at 6pm on Labor Day weekend and Ben answered the phone. He was at our house 15 minutes later and totally fixed our AC unit. He was conscientious about safety during the COVID-19 pandemic, wore a mask, took off shoes, and was extremely polite. Very personable technicians and took care of business in a swift and efficient manor. They will be our go-to heating and cooling specialists from this day on. Couldn’t be happier with the service we received!! Thanks again Ben!
Jeremy Roehrick
01:19 06 Sep 20
Amazing service! I would not call anyone else! Our water heater went out last winter and my husband was in the hospital. I didn't know who to call, but my husband had used them before and I found their business card on the refrigerator. I called, and they were helpful and kind, they came out right away and replaced it, under warranty within a few hours. They asked about my husband and his health. They remembered him from their first visit months before. Their service was outstanding, professional, and yet so personal. They saved us alot of money, and I'll never forget their kindness. Amazing team!
Kimberly Baker
13:47 09 Oct 20
About a month ago (Late September) my AC went out. Both our furnace and AC were original to the house and over 20 years old so I decided it was time to replace both. I called approximately 5 companies to provide estimates and fortunately Roberts had someone available later that afternoon.After enduring other 1.5-2 hour sales pitches from competitors, it was refreshing to deal with Roberts and get a no BS conversation and quote.Price - ExcellentProduct - ExcellentService - Excellent +++++I can't say enough good about these guys regarding service. The day I was quoted the new system they refilled my AC with coolant to get me by for the 6 days until they could do the install (really thankful as it was in the 90s that weekend).During the install.. the service techs were professional, clean and friendly. I mentioned I had some bad toilet valves (wont shut off, West Des Moines water) and was concerned because I wanted to tile the baths later that week. Literally 10 minutes later, two toilet valves were replaced (They wouldn't even accept payment for it). Nothing to do with the job.. but no better way to articulate how Roberts goes above and beyond.To sum it up.. if you are like me and appreciate good old fashion customer service.. then look no further than Roberts.
Mark Landry
16:13 31 Oct 20
I needed a small pluming job done under my kitchen sink. 3 hours after I called, the job was done, no mess, friendly, professional service, reasonable price. I recommend them!
Bob Short
22:01 17 Nov 20
Roberts has done numerous jobs for myself and family. They are all always very professional and knowledgeable. They always also take the time to answer all questions and explain things to you in a timely manner. This company does great work and they are good people too! I would definitely recommend them to anyone looking for a reputable company. I would give more than five stars if I could!!!
Dan McGhee`
16:06 24 Aug 17
These guys did a great job getting a new AC installed when we were in a bind. Very knowledgeable and straight forward about our options. Explained the situation in an easy to understand manner and made the decision process very simple. Cannot say I was treated the same by other HVAC companies. I will recommend and use Roberts going forward.
Luke Beeler
22:13 05 Oct 17
We hired Roberts' to replace an existing geothermal unit. They are very friendly, extremely knowledgeable, on time, and conscientious. They had to remove an existing furnace carrying it upstairs through tight quarters, through our kitchen, then carrying the new unit through the same tight quarters. There were 4 men here to remove the old furnace and to replace the new one. They did all this without scratching a wall, appliance, or floor. They have quality products, and do excellent work. I would highly recommend them!
Sandy McCullough
19:53 25 Feb 17
We have used Roberts twice, once for a repair at our previous residence, and another to purchase a new A/C system at our current home. Both times the technitions seemed knowledgeable and friendly.With the new A/C unit, Roberts calculated that our old 4-Ton Lennox R22 unit may have been a bit too large and suggested a Ruud 3.5-Ton, 13.5 SEER, R410a unit to aide with dehumidification. After doing some due diligence, we agreed to purchase the new unit and scheduled the installation for the next week. The two installers had the old unit pulled and the new unit installed in about six hours, even with having to thread the new lines through a finished basement ceiling (although one access hole had to be cut where the lines exit the basement). Installers were friendly and personable, and tolerated me looking over their shoulders the whole time. For you technical folks, they properly purged the system with dry nitrogen and evacuated the it down to 350 microns. Since it had been raining, they could only install a partial charge, but came back the next day to take their final readings and dial-in the final charge with the proper amount of refrigerant.Overall, we are pleased with the installation and were pleasantly surprised with the installation of a slightly better coil, done by Robert's at no extra cost to us. Apparently, the warehouse was out of standard-efficiency coils and Roberts substituted the high-efficiency version on their dime. With the better coil, we were able to achieve 14.0 SEER, putting us at the next higher level of efficiency which, in turn, qualified us for a slightly better rebate from Mid-American Energy.Roberts "checked all our boxes" and we have no qualms giving them our recommendation.
Stuart Heitshusen
05:14 04 Sep 17
Called Roberts @ 11 am and told them our AC was not working. It was a 90 degree day and I thought I would be told it would be a couple days before they could get here. I was blown away, they told me they would try and get here the same day, and that is EXACTLY what they did. Their tech had the problem diagnosed & repaired in no time. Good old fashioned service.
Steve Miller
07:05 06 Jun 17
We came home from vacation to a very cold house with leaking pipes from being frozen. The Roberts team was very efficient and completed installing a new furnace as well as re-plumbing a large area of our house in less than a day. My thanks goes out to Andy and his crew, Cory, Kyle and Ben. They are all hard workers and very knowledgeable.
Mary Weaverling
22:10 23 Feb 18
Great job, reasonably priced. Roberts installed new water heater and gas furnace. Staff were polite, helpful and professional. HIghly recommend.
pamela summers
16:14 13 Mar 18
Definitely recommend using Roberts Heating, Cooling and Plumbing. Great process and follow through. We had two properties in need of new furnace and air units. A bonus for us was we had some plumbing issues that needed to be addressed and they were able to take care of it while they were there. High Integrity company.
Ryan Brooks
14:19 06 Apr 18
After having several quotes I am very pleased that I went with Roberts. Excellent service. They installed new heating and ac units in both our home and rental house. I would highly recommend them.
Barry Burrell
20:10 18 Apr 18
We've depended on Roberts for years, so when we decided to do a total bathroom remodel, we knew we wanted to hire them. Pictured is the "before" and "after." Amazing, huh?! And it was done with the utmost professionalism, workmanship and attention to detail--on time and within budget! We couldn't be happier.
Jennifer Fee
22:55 24 Apr 18
We called for a quote on a new air conditioner system, and after the salesman inspected our broken old compressor, he quoted a price that was very reasonable, and replacement of a furnace wasn't necessary. We set up a time for the installation for tomorrow. By lunch, installation was moved up to this afternoon. Three hours later we have air conditioning again. Installation was very good, and the gentleman doing the installation know what they're doing. Very pleasant experience.
Mary Wacome
03:15 10 May 18
Roberts' staff is great! Friendly, efficient, prompt and thorough. We've used them several times for A/C installs and maintenance and plumbing issues. Highly recommend them!
Kathy Zehr
18:50 23 May 18
Our luck, air quit working right before the Memorial Day weekend. Camper couldn't keep up, so called Roberts and Andy brought a portable AC unit for us to use. Alex and Ryan able to install two days later. They did an excellent job! Wonderful to work with!!
Laurie M
21:58 05 Jun 18
This company is Amazing! Awesome guys! Thanks Andy! They installed new air and furnace for us last year.Today they did some plumbing for us ! Definitely referring this company to folks! THANKS AGAIN!
Tina Lynn
18:22 19 Jun 18
Andy and his team were AMAZING! Our AC went out on Monday. After calling a couple of places who couldn't get into our home until Friday for a quote, Andy came out 15 minutes after I called him! We had a new AC put in on Friday. Great prices, and the install guys also went above and beyond by taking a 2nd look at the furnace while doing the install. They also looked at some other items to let us know what may be needed in the future.
Sarah Woo
17:23 22 Jun 18
Grateful for prompt and professional service. After losing appliances to the flood, Andy Roberts and crew worked diligently to have our water heater installed in one day, our AC temporarily running, and our furnace and AC installed within a week. In a time of great need around the city, Roberts HCP really came through for us. Pleased with helpful, friendly and tidy staff.
Amahia Mallea
02:48 25 Jul 18
If you are looking for someone to treat you like family and give it to you straight, these are your people!It had been recommended by another local company to replace our furnace because the needed repair would be $1400-1500. Andy showed up, made a call to find the part (and it was clear he had a solid relationship with the company providing the part), and provided a quote for significantly less. We later found out this competitor paid their service people sales commission so it was very advantageous for him to inflate the repair price to make a new unit sale.The next day Cory fixed us right up. And here is where is gets good! The door handle heading into the room with the furnace was loose. Cory just fixed it. How is that for amazing service and treating their customers like family.We will never call another heating/cooling company again!
Alexis Wood
23:46 25 Jul 18
Can't thank Andy and Alex and staff for helping on our kitchen remodel. Very professional and courteous. Alex, Andy P, Corey and Chad all went out of their way to fix our issues. Cleaned up and our kitchen is back together again. Can't say enough about this locally owned company!! They will remain in our "contact" file!
Jesse Moreno
18:46 14 Sep 18
I just recently had Roberts Heating & Cooling install a new furnace in my home. They are by far, in my opinion, the best that's out there. This install far exceeded my expectations! Sure easy to work with, from the estimate that Andy R. gave me to the installation completed by Andy P. and Marcus. The paid attention to every detail. Couldn't be more pleased with this company! Thanks guys!!!
Russ Johnson
01:42 15 Sep 18
Andy and team are absolutely fantastic to work with. Not only is their pricing fair but their attention to customer satisfaction is amazing. If you're in the market for new equipment or service of existing, you will not find better. I highly recommend them.
Terry Miller
13:58 18 Sep 18
The whole team is absolutely wonderful to work with. They make a reminder call for seasonal checks, notify me when they are close to my home and are always courteous, professional and polite. We had trouble with our furnace last winter and they came immediately . Very happy with Roberts. Great company
Chris Parker
14:25 28 Sep 18
The work was done on my furnace. I called Roberts on Monday saying that my furnace was not working they came out that same day and told me it was a board that was bad. They said they would be back the next day to fix it. It was not until Thursday when they did fix it. Also I looked up the prices on the parts they replaced and it was 300.00 for parts but they charged me 958.82 for all the work. I think that is just way overpriced!!! I will never go back to them ever!!!!! I tried to keep my money local and to a small company but I will never do that again. Very upset!!! Lesson learned..
Sam johnson
11:19 19 Oct 18
Installed new heat, AC, water heater and MSC plumbing. Arrived promptly, courteous. Enjoyed working with Andy R, Michelle and their techs. Very knowledgeable and great prices! Highly recommended!
Kimberly Davis
21:34 02 Oct 18
I have been a happy customer for over ten years. When I moved to my present home nine years ago, I had Roberts install a new furnace and a new air conditioner. I was happily surprised at the reasonable cost. Since then, I have them check each at the beginning of its season. They also have helped me with plumbing work. I definitely depend on them, and they always have made me happy! Kudos to all of them, maybe especially to Kory Kahrs who has done all the checkups in the last few years! Their customer service on the phone is wonderful! Five stars for sure!
Barbara Trieff
16:14 25 Oct 18
I just recently had Roberts Heating & Cooling install a new furnace in my home. They are by far, in my opinion, the best that's out there. This install far exceeded my expectations! Sure easy to work with, from the estimate that Andy R. gave me to the installation completed by Andy P. and Marcus. They paid attention to every detail. Couldn't be more pleased with this company! Thanks guys!!!
Russ Johnson
19:01 17 Sep 18
We recently had our whole HVAC system replaced in the house we moved to, so this is my second experience replacing an HVAC system. I was very happy with Robert’s service and price. They are professional and do quality work and leave the house as clean as when they arrived. They had the whole system replaced and operational before the end of the work day. They are also very responsive to questions.We had three companies come out to bid for the project and I was most pleased with Robert’s. They are a trustworthy company that will sell what you need at a competitive price, and will not up sell to pad their profits.
Kevin Schlomer
17:19 28 Oct 18
What an awesome experience. This company contacted us to make an appointment to due an estimate. Follow up phone call to install and reminder phone call the day before to confirm. Day of installation arrived on time. Both guys were professional and install went smoothly. Demonstrated new thermostat, cleaned up and thanked us. Highly recommend this company
Nancy Schmitt
16:47 06 Nov 18
Kudos to Roberts Heating in Carlisle. My furnace started making big, bad noises in the night so I turned it off. Even tho they were busy, they squeezed me in and got it fixed. I’m warm and toasty again. Turned out it was caused by a loose screw. Nice young man who got this figured out saved me a big repair
Rebecca Clausen
00:24 09 Nov 18
I have been extremely happy with all of my interactions with this company. Knowing nothing about plumbing or heating/cooling I am always completely at the mercy of others. They always make me feel comfortable. Last month they were here to do my furnace check up but I also got my ‘wobbly’ toilet tightened up as a bonus. Yesterday afternoon I had a problem with my garbage disposal. I called and told them what I had experienced and said I needed a new one. Immediately I was asked if I preferred to have them see if it could be fixed. (It is at least a decade old). I was asked that same question when he arrived this morning. I really appreciate the fact that they are trying to do what is best for my situation and not just sell me something. It was put in quickly and cleanly. As a big bonus (as far as I’m concerned) was how my dog was treated. She knows a good person when she meets him.
Sue Sorden
17:16 16 Nov 18
My new furnace and air conditioning unit were replaced today. I am so pleased with the care, consideration and professionalism that truly describe my experience from start to finish (evaluation of my very old furnace/ac, recommended replacement, and getting the job done). The installation was on time, neat, and carefully completed. I’m very happy (thank you Roberts!) and I highly recommend.
Barbara Willey
23:37 06 Dec 18
We had a house fire back in May & over the course of 7 months our home had to be stripped down to the studs & everything replaced. We were very fortunate to have had Roberts company as our plumbing/heating/air conditioning contractor. Their work was perfect and provided great attention to detail. While everyone we encountered was professional, the guy that stood out the most was Chad. His demeanor was such that we truly consider him a friend. Very rare to consider a contractor a friend but we really enjoyed having him here. The fire was a devastating event & Chad put us at great ease. Thank you to Andy & the Crew from Roberts for work well done & for employing Chad. Great people!
David Lee
13:52 18 Dec 18
Great company and people! We had new furnace and a/c units installed and Ben Myer and Andy Pratt couldn't have done a better job! We looked into a few different companies to compare prices, etc. and hands down Roberts had much better pricing. We are now using Roberts for our plumbing needs. You won't go wrong if you choose Roberts for your heating, cooling and plumbing needs! Exceptional service, reliable and timely!
Julie Brandt
21:57 19 Dec 18
I have lived in my house for quite a few years and had problems with freezing pipes just about every one of them. Last year after another frozen pipe, I called Roberts and they came in and replaced the old plumbing, including the plumbing to my outside faucets. Even after going through this Polar vertex this year, and without even having to use any space heaters, no frozen pipes! I am thrilled! Thank you!!!
Robin Gurwell
13:05 31 Jan 19
Ultra fast and professional service. Our furnace went out during a snow storm and they promptly answered my after hours call and came out the same night. Ben was able the get our replacement part despite difficult circumstances and had us up and running quickly. Very reasonably priced for excellent skill and service. Best HVAC company I have ever worked with.
Annie R
16:16 20 Feb 19
i took a chance on a referral and found a company who: 1- did what they said they would do, 2- are staffed with real live people who understand what it means to 'serve', and 3- have earned my trust..... from the very first phone call Robert's HCP have been up front and honest and always considerate. Other members of my family call Robert's now. Outstanding!
Jay Wilkerson
00:01 13 Mar 19
If you are looking for exceptional service that is both done in a timely manner and done with top-notch quality, Roberts is the way to go! We had a new furnace, a/c unit, and water heater installed and had a great experience with Roberts. We had a couple of different places out to get bids and couldn't find anywhere else with a better deal. Before they could get out and replace our units, the furnace went out on a cold night. Their 24/7 service was wonderful! They answered my call and got out to my house with space heaters within an hour. Not only do you get quality service and the best price around, but you also get treated the way customers should. Roberts truly cares about you as not just a customer, but as if you were family. I plan on using them for all my heating, cooling & plumbing needs in the future. Highly Recommend!
Tyler Hixson
14:38 15 Mar 19
Roberts is the best at what they do! Have known Andy, Alex for a long time and have had them help me out many times. Recently a bathroom remodel and untimely hot water heater as well as fixed my furnace this last fall! Forget the rest go with the best call Roberts!!! Called them Monday this week they were here today and done!
Cory Frank
18:21 28 Mar 19
Alex had been out to our house over the past few years to charge up our old AC and this year is the one we got the news that we can't limp it along any more. We had a new system in place within a week and the guys who installed our new HVAC were very friendly, efficient, and professional. They did a great job, and cleaned up so well after the install! We're very happy with the service and equipment installed by Roberts!
Debbie Leydens
13:50 06 May 19
Roberts Heating and cooling did a great job for us! They replaced our furnace and A/C In less than 2 days and left us no mess! Very kind courteous employees and owners! I would highly reccomend them to everyone!
Reen
23:04 06 May 19
Had a great experience from the sale to install. Very professional. The salesman was prepared when he made the quote. Wrote an estimate on site and left informational flyers for unit they were quoting. Installers showed up when expected, finished early, and cleaned up after the install. Top notch. I would definitely use this company again
Michelle Gould
21:46 03 Jun 19
I have been using Roberts for years for various projects and service calls. They have always been prompt, the techs have always been professional, and they will tell it to you straight. When I put a new bathroom in years ago, they worked with me so I could save some costs. I took out the concrete, they installed all of pipes, I put the concrete back in and walls, and they installed the shower and toilet. Scheduling was smooth and absolutely no issues. A few years later I had them install some heat runs in the basement I finished. They charged me exactly what they quoted.Fast forward to today, I called them because the water heater in the family restaurant wasn't working and we were forced to close early. They had someone out within an hour, even though they were booked a week out. They were able to clean the faulty part and get me up in running in just a few minutes. I know some other companies would have said I need a whole new part.The best thing about their service, is if it something simple to correct, they will show you how to fix it. So you don't need to get another service charge for them to come out again for something so simple. They are looking out for you and not just about their bottom line.
Thai B
00:34 26 Jun 19
Highly recommend Roberts! They've done a few projects for us this summer and have exceeded our expectations. Ben, Kyle and Marcus were all super patient with our questions, so kind to our kids and friendly dog, and went above and beyond to keep our home neat while they worked. We really appreciate that they were able to fix our air conditioner quickly on a super hot weekend! :)
Julia Griffin
13:47 13 Jul 19
Once again I have had great service from Roberts. On Tues. I called stating I was having a plumbing problem plus could not get the water turned off. I was immediately put on the schedule for the day. Within a few minutes I had a call back stating he would stop by to get the water turned off and evaluate the situation. This he did plus determined I needed a new toilet and that he had a couple of other appointments but could get it ordered and come back later. All of this was accomplished that afternoon. Thank you to all at Roberts!
JudyK Krewson
16:41 24 Jul 19
My a/c went out on a Friday. Monday morning I started making calls for quotes. I was Recommended Roberts by colleagues at work. Robert’s was not only prompted to meet with me same day but also gave me a realistic price for what I needed. No pressure and no sales gimmicks. I really appreciate that. The team showed up and installed my new a/c unit on time and were very respectful of my house and dogs. They did a truly amazing job. First time customer but will definitely use them for future hvac and plumbing concerns. Thank your Roberts!
Jake Ramsey
16:05 02 Aug 19
I have been using Roberts for years for various projects and service calls. They have always been prompt, the techs have always been professional, and they will tell it to you straight. When I put a new bathroom in years ago, they worked with me so I could save some costs. I took out the concrete, they installed all of pipes, I put the concrete back in and walls, and they installed the shower and toilet. Scheduling was smooth and absolutely no issues. A few years later I had them install some heat runs in the basement I finished. They charged me exactly what they quoted.Fast forward to today, I called them because the water heater in the family restaurant wasn't working and we were forced to close early. They had someone out within an hour, even though they were booked a week out. They were able to clean the faulty part and get me up in running in just a few minutes. I know some other companies would have said I need a whole new part.The best thing about their service, is if it something simple to correct, they will show you how to fix it. So you don't need to get another service charge for them to come out again for something so simple. They are looking out for you and not just about their bottom line.
Thai B
00:34 26 Jun 19
An hour and a half. That's how long it took for me to call, have a tech come out, replace the motor on my furnace and then leave. Fast, friendly and I didn't feel like I was getting screwed. Top notch service and would highly recommend.
Richard O'Bannon
19:21 10 Oct 19
They came out to install a utility sink, quick and efficient and left the work area cleaner than when they arrived. I will definitely use them again.
Logan Mutchler
16:41 01 Oct 19
Great company and professional, skilled and friendly technicians. Ben, the tech that came out was knowledgeable and diagnosed my furnace problem which ended up having multiple issues. It was the last call of his day and he had to leave to get parts and come back to get it finished yet tonight. Gratefulful to have heat for the little ones.
Sandy Roozeboom
23:18 16 Oct 19
It was time to update our heating and cooling system and received a few estimates. Highly recommend Robert's! Robert's has serviced my units at my current place and my old house so they were definitely on the list of places to call. They were out to give the quote within a day and were available for the days to follow for when I had questions. There were no pushy sales pitches, just real honest affordable and competitive pricing. Once we made our decision they were in and out in a day and a half and you wouldn't have known they were here. I could already feel the difference with our furnace system the first day I came home. The guys were great to work with and we appreciate everything they did for us. We can not recommend them enough! Thank you Ben, Andy and Alex!
ashley mickle
01:56 24 Oct 19
I highly recommend Roberts. Gave an up front cost and Corey was very personable and explained everything that needed to be done to my furnace. It now works like a brand new furnace. And price was very reasonable.
Terry Edwards
18:06 25 Oct 19
Best customer service ever! Fast, clean, friendly, professional, organized and great communication. Accommodated our specific needs with great quality, service and pricing too.
Terri Schlak
20:06 20 Dec 19
Ben and his team did an outstanding job getting us taken care of!! We came home late at night from vacation to no heat in freezing temps. We knew it was time for a new HVAC anyway. Monday Ben came and took a look at our existing system. We got a new one ordered and by Wednesday it was installed and we had heat. We couldn't have asked for better customer service! Thank you!
Karrie Larsen
21:20 22 Jan 20
Recently found we needed to locate a good, reasonably priced plumber. Asked for referrals from friends. We were referred to Roberts Heating, Cooling, Plumbing. Delighted we went with them! They were punctual and well informed of what our issue was. They kept me constantly apprised, not only of what they found the problem to be, but how they would approach the repair. They kept to their word and cleaned up after themselves. There were no surprises on the bill either- exactly what was quoted. They were very professional and polite the entire time. Thanks Ben!
Dallas Ulfers
18:19 06 Feb 20
Ben at Roberts Heating and Cooling was amazing. I had called them as they were the ones that serviced my furnace for a home i just bought and i had a concern with my furnace blinking a red and green light. Being new to home ownership, I don't know anything when it comes to furnaces and heating. They were very friendly and quickly sent someone out. Upon arrival we found out it was user error and everything was fine but Ben pointed out something the real estate agent didn't mention to me in that the motor on my furnace was about to go out and he recommended that I get it replaced immediately. He walked me through everything and gave me an honest quote which it ended up being on the lower end (yay!). Ben then came back the very next morning and replaced it with the part and now everything is running smoothly and quietly. Ben, I can't thank you enough for all of your help and answering my dumb questions as a new home owner these things can be very scary. I would recommend Roberts to anyone and especially recommend Ben as he truly is an expert of his craft.
Jeremy Holden
17:54 12 Feb 20
I have used Roberts several times in the past and have been completely satisfied with each job. An outside spigot had frozen and broken during the winter, but I did not realize it until the ground thawed this week. It was a Saturday afternoon, but Andy P was here within 30 minutes of my call. He showed me exactly what was needed and explained it thoroughly, then capped the waterline so that it was OK for the remainder of the weekend. On Monday, Michelle called to reconfirm that the time frame Andy P and I had discussed on Saturday was still convenient for my schedule. Monday afternoon Ben was punctual and courteous, and completed the repair in less than an hour. Both guys fully explained the repairs needed before any work was done, which I always appreciate. I highly recommend Roberts Heating, Cooling and Plumbing.
Marcy Pettyjohn
22:43 17 Feb 20
Roberts did an amazing job with the remodel of our existing bathroom and installation of a new half bath. Great company and would highly recommend them. Thanks so much, Alex and Marcus for a job well done!
Ruth Herrick
17:34 18 Feb 20
This company conducts business the right way. They are courteous, respectful, take the time to explain what repairs they will be doing, how and most importantly why. I was able to get in touch with the owner immediately who promptly gave me a quote with 24 hours. We then had the men out to fix my issues in the very next business day. Wow! Highly recommend using these guys for your heating and plumbing needs.
Steve Ellens
17:46 03 Mar 20
The Roberts brother and Team are top notch. The work quality is nothing we have found anywhere else. I make one call and dont have to worry about anything. Work is done professionally and without issues. Great Job!
Travis Allen
16:19 04 Mar 20
Andy,Hey I just wanted to send you a quick note to say THANK YOU SO MUCH. It is a night and day difference from when our bathroom journey began= ). Alex and his crew (Marcus, and Kyle and drywall Jim and Diane) did such a great job at our house. Both bathrooms look amazing. It is nice to have not only working plumbing but plumbing that is finally up to code and not having leaks in our walls. Also Alex was great to work with dealing with my kids watching, asking to help and the questions they asked, he was always very nice to them I really appreciate that. I know this was a difficult remodel with all the DIY stuff they found. We are very happy with how they turned out!THANKS AGAIN!!!!Craig Pope and family
Craig Pope
15:36 02 Apr 20
We called Roberts to get a quote for a new furnace & AC unit. Andy was at our house within an hour! He was professional yet friendly & laid back which made us feel very comfortable. He laid out all our options and explained in details we understood what would be the best options for us and our house. It was so nice to not feel like he was just pressuring us into a sale like the other “golden” company that had been out previously. Roberts saved us thousands of dollars and we were more than happy to give a local family owned company our business. Roberts will be our go-to for any future needs and we highly recommend them to everyone we know!
Dan Claussen
17:30 27 Mar 20
Roberts Heating, Cooling, and Plumbing was very easy to work with. Customer service was top-notch setting up financing and scheduling our service appointment. The work we had done with them was at a great value compared to other companies in the area, arrived on time, were done even earlier than expected, provided great work for us, and were very friendly. I've always had nothing but the best service with them!
Josh Schumacher
20:07 15 Apr 20
We were visiting our daughter when she experienced problems with her A/C. Andy fixed the issue and did a full system check as well. His quick response was important since she is battling cancer. Andy’s compassion and professionalism were just what our family needed!
Paul Gibson
23:46 07 May 20
We recently had Roberts Heating, Cooling and Plumbing install a new furnace and air conditioner and do some plumbing work for us. Andy came the day after we called, explained everything and gave us the cost of what we needed done. He was very knowledgeable, professional and down to earth. He explained everything thoroughly and answered all of our questions. The price he gave us was less than we expected. Alex and Kyle installed the unit and did the plumbing. They did a great job, were friendly, answered any questions we had, and got it all done in less time than we had anticipated. They also were very neat and cleaned everything up before they left. Having owned a small business ourselves, we appreciated working with a family-owned business. We would highly recommend Roberts for any of your heating, cooling or plumbing needs. We will definitely use them again when the need arises Thanks to Roberts for a great experience and we look forward to working with them in the future..
Dennis Bunch
02:15 20 May 20
Roberts Plumbing has exceptional customer service and they exceed expectations when it comes to delivering a quality product. I had a water heater go out over a weekend and had same day response. Roberts has a professional and courteous team showing a focus on results. I highly recommend making this team your first call.
Tom Nelson
15:30 27 May 20
Thanks goes out to all the Roberts crew! We were so glad you came. They had brought a temporary/portable AC unit so we could survive. Good work, clean, friendly and great communicators. Looking forward to our new RUUD. It is already pushing cool air upstairs which is an improvement. Nice to have friendly, small town business to do the work.
Ruston Sullivan
15:20 07 Jul 20
We've depended on Roberts for years, so when we decided to do a total bathroom remodel, we knew we wanted to hire them. Pictured is the "before" and "after." Amazing, huh?! And it was done with the utmost professionalism, workmanship and attention to detail--on time and within budget! We couldn't be happier.
Jennifer Fee
01:01 25 Apr 18
Kyle and Cory were awesome. They worked quietly and were very respectful and considerate. They knew their product and worked hard. They cleaned up perfectly and were pleasant to visit with. We also met the owner, Andy and immediately liked him because he was honest and listened to our concerns. They gave us a fair price and we are extremely happy. They even liked my chocolate chip cookies. Thanks guys!
kathy and tim meyer
19:51 31 Aug 20
Could not recommend Ben and the Roberts staff enough. We had an A/C issue on Sunday and he was there before noon the next day to not only diagnose, but quickly and correctly fixing the issue. Thanks again!
Kevin Down
17:46 24 Aug 20
When our central air unit wasn’t working on a Saturday night, Ben came out to try and troubleshoot our problem. He was able to correct and get our AC working before he left. He was aware of the pandemic and wore a mask and took of his shoes. I would recommend Ben time and time again. He was personable, respectful and knowledgeable.
AnnaLise Manske
01:35 06 Sep 20
We called Roberts Heating and Cooling at 6pm on Labor Day weekend and Ben answered the phone. He was at our house 15 minutes later and totally fixed our AC unit. He was conscientious about safety during the COVID-19 pandemic, wore a mask, took off shoes, and was extremely polite. Very personable technicians and took care of business in a swift and efficient manor. They will be our go-to heating and cooling specialists from this day on. Couldn’t be happier with the service we received!! Thanks again Ben!
Jeremy Roehrick
01:19 06 Sep 20
Amazing service! I would not call anyone else! Our water heater went out last winter and my husband was in the hospital. I didn't know who to call, but my husband had used them before and I found their business card on the refrigerator. I called, and they were helpful and kind, they came out right away and replaced it, under warranty within a few hours. They asked about my husband and his health. They remembered him from their first visit months before. Their service was outstanding, professional, and yet so personal. They saved us alot of money, and I'll never forget their kindness. Amazing team!
Kimberly Baker
13:47 09 Oct 20
About a month ago (Late September) my AC went out. Both our furnace and AC were original to the house and over 20 years old so I decided it was time to replace both. I called approximately 5 companies to provide estimates and fortunately Roberts had someone available later that afternoon.After enduring other 1.5-2 hour sales pitches from competitors, it was refreshing to deal with Roberts and get a no BS conversation and quote.Price - ExcellentProduct - ExcellentService - Excellent +++++I can't say enough good about these guys regarding service. The day I was quoted the new system they refilled my AC with coolant to get me by for the 6 days until they could do the install (really thankful as it was in the 90s that weekend).During the install.. the service techs were professional, clean and friendly. I mentioned I had some bad toilet valves (wont shut off, West Des Moines water) and was concerned because I wanted to tile the baths later that week. Literally 10 minutes later, two toilet valves were replaced (They wouldn't even accept payment for it). Nothing to do with the job.. but no better way to articulate how Roberts goes above and beyond.To sum it up.. if you are like me and appreciate good old fashion customer service.. then look no further than Roberts.
Mark Landry
16:13 31 Oct 20
I needed a small pluming job done under my kitchen sink. 3 hours after I called, the job was done, no mess, friendly, professional service, reasonable price. I recommend them!
Bob Short
22:01 17 Nov 20